| Treating Customers Fairly (TCF)
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| Our regulator, the Financial Services
Authority(FSA), has decided to make Treating Customers Fairly (TCF) central to
the delivery of the retail regulatory agenda as well as being a key part of an
industry move to principles-based regulation.The agenda aims to ensure an
efficient and effective market and thereby help consumers achieve a fair deal
and through their TCF work to deliver improved outcomes for retail consumers.
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| There are 6 defined consumer outcomes which explain what TCF
is to achieve for consumers |
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| 1: Consumers can be
confident that they are dealing with firms where the fair treatment of
customers is central to the corporate culture; |
| 2: Products and
services marketed and sold in the retail market are designed to meet
the needs of identified consumer groups and are targeted accordingly; |
| 3: Consumers are provided with clear information and are
kept appropriately informed before, during and after the point of sale; |
| 4: Where consumers receive advice, the advice is
suitable and takes account of their circumstances; |
| 5: Consumers are provided with products that perform as
firms have led them to expect, and the associated service is both of an
acceptable standard and as they have been led to expect; |
| 6: Consumers do not face
unreasonable post-sale barriers imposed by firms to change product,
switch provider, submit a claim or make a complaint. |
| FTW(IFA) Ltd has embraced this move to define fairness for
clients and have carried out the recommended internal assessments culminating in
a comprehensive feedback / questionnaire for clients to complete to comment on
our service at all stages. The form can be completed on-line by clicking the
following
Treating Customers Fairly (TCF)
- we welcome all feedback to improve our service to clients. |
